Overview of Terms & Conditions (T&Cs)

Slingshotz Pte Ltd owns and operates the following Singapore-based attractions:

  • Slingshot Singapore
  • GX-5 Extreme Swing

This document contains the terms and conditions governing your use of this website, any order or purchase of a product, ticket or booking made through our website or in person at our venues and you participating at our venues. By using this website, visiting our venue and/or participating in one of our activities, you agree to be bound by these Terms and Conditions.

Tickets

  • Tickets can only be purchased through this website using a valid credit card. Payment is taken from the card upon submission of the booking, and bookings are confirmed upon full payment. Bookings made via our website using a credit card require payment in full at time of booking.
  • Slingshotz Pte Ltd operates a no-refunds policy for all cancellations and non-attendances.
  • After completing your purchase you will gain access to an online page confirming your order. You will also receive an email including your invoice and your order confirmation. Please present your order confirmation at our physical ticket counter to redeem your tickets.
  • Tickets, vouchers and passes must be original, display an expiry date and be presented prior to that date, Photo ID and matching signatures are required on request. Fraudulent use will be referred to police.

Return and Refund Policy

Return Policy
In the event a patron is unable to complete their purchased activity due to inclement weather, Slingshotz Pte Ltd will indicate an extension of validity on the ticket which enables the patron to return on another day within 3 months of the original purchase.

Refund Policy
Slingshotz Pte Ltd practices a ‘No Refund’ policy executed at the discretion of staff and crew.

Tickets purchased through third party vendors will be subjected to their T&Cs and patrons are required to contact the third party vendor.

Conditions of Entry

  • Please note that all guests must be able to fit into our harnesses to participate in our activities.
  • The operation of the rides may be affected by adverse weather conditions or maintenance activity.
  • We reserve the right to refuse entry or remove guests from venues for vandalism, stealing, offensive behaviour, queue line jumping, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with these Terms and Conditions.
  • We reserve the right to inspect bags at any time for security purposes.
  • When you arrive at the venue you will be required to sign a digital waiver form prior to undertaking any of the activities.
  • You also agree to our Privacy Policy, including the terms regarding the use of your image and likeness. Our Privacy Policy is available here.

Participating in the Activities

  • For your safety and comfort there are height, weight and age restrictions on our attractions.
  • Please note that all guests must be able to fit into our harnesses to participate in our activities.
  • Pregnant women, and those with casts or pre-existing health issues should not participate. Further specific restrictions can be found here and will be displayed at our venue and/or communicated by our staff. Our patrons must strictly obey these restrictions.
  • Participants must be in good health and free from any potentially adverse medical conditions. You should seek medical advice if uncertain.
  • There are inherent risks in the participation in our activities and attractions. You, by your participation, accept the inherent risks of which a prudent person is or should be aware. You should consider this participation an exercise in good judgement and act in a responsible manner while using the facility and in accordance with all guidelines and safety instructions.
  • Adults / carers are responsible for persons under their supervision.
  • You must not participate in or on any activity or attraction, when under the influence of alcohol or drugs.
  • You must act with good judgement and consideration, both for yourself and others, and refrain from behaviour which could affect your safety, the safety of others, the safety of the ride.
  • You must obey all reasonable written and verbal instructions and warnings, given by Slingshotz Pte Ltd or its staff.
  • You must use, as instructed, all safety equipment provided when participating in any activity.
  • You are responsible for your own personal property.

Slingshotz Pte Ltd takes all reasonable steps to provide you with a safe and enjoyable experience at the venue.

Limitations of Liability (in Singapore)

Any representation, warranty, condition or undertaking that would be implied in these Terms and Conditions by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law.

However, nothing in these Terms and Conditions excludes, restricts or modifies any condition, warranty, right or remedy which may be conferred by the Unfair Contract Terms Act or the Consumer Protection (Fair Trading) Act that cannot be excluded, restricted or modified by agreement.

To the fullest extent permitted by law, our liability for a breach of a non-excludable condition or warranty is limited, at our option, to:

  • in the case of goods, any one or more of the following:
  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; or
  • the supplying of the services again; or
  • the payment of the cost of having the services supplied again.

Medical Conditions List

We recommend that you consult us if you have the following**:

  • Pregnancy
  • Heart Conditions
  • Recent Sprains or Muscular Injuries
  • Back Pain or Chronic Back Pain and conditions
  • Panic/Anxiety Attacks
  • High Or Low Blood Pressure
  • Bone Disorders
  • Fragile Skin
  • Dislocations
  • Diabetes
  • Epilepsy, especially PSE
  • Prosthetics- includes Cosmetic Implants
  • Neurological Disorders
  • Disabled
  • Physical impairment

** Please note this does not necessarily exclude a person from doing our activities. However, Slingshotz Pte Ltd reserves the right to deny you access to our activities in the event that you suffer from the above conditions.

It is important for all customers to declare any of the above medical conditions when they check in.
Slingshotz Pte Ltd reserves the right to change these Terms and Conditions at any time without notice.

It is important for all customers to declare any of the above medical conditions when they check in. Customers must still be aware of any risks to their health and safety, and refrain from doing our activities if uncertain.
Slingshotz Pte Ltd reserves the right to change these Terms and Conditions at any time without notice.

Rider Safety Information

Height Requirement: Above 125cm

  • A two-person capsule that is attached to steel cables and propels riders in the air. Riders will experience weightlessness, rapid movements from side to side, and rapidly changing forces/directions.
  • A shoulder harness with a between-the-legs safety belt secures each rider over the head and across the chest.
  • Due to the nature of the restraint, this ride may not accommodate guests of a larger size.
  • Guests must have a minimum of two functioning extremities; one functioning arm and one functioning leg.
  • Two functioning arms are sufficient instead of one functioning arm and one functioning leg if the guest has a normal center of gravity and lower extremities are sufficiently strong to support weight against the restraint under the dynamic conditions of the ride. Amputations must be below the knee.
  • Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride.
  • Guests with a cervical collar, neck brace, broken collar bone, full arm cast, braced arm cast, or full leg cast are not permitted to ride.
  • Alternate access is mainstreamed via the ride entrance. Riders will have to take several steps, on their own or with the assistance of a companion, and be capable of elevating themselves up into the seat.